Shipping & Returns

SHIPPING
We have different delivery prices depending on location, the type and size of the product. Please see below for more information

Furniture
The make and delivery time for our furniture range is 8-12 weeks.

Rugs and cushions
Our rugs and cushions are delivered within 1-3 weeks

Shipping UK
The cost of our furniture delivery within the UK is £59. Furniture orders within the UK are delivered via a two man delivery service, meaning the furniture will be carried into your home upon delivery. All packaging will be taken away by our delivery team.

Shipping outside of UK
For shipping to the rest of the world please contact us at: info@melimelihome.se.

RETURNS
Here at MeliMeli, we guarantee the high quality of all our products. However, if our products do not meet this high standard or if you are unsatisfied in any way, we are happy to refund or exchange items in accordance with the conditions laid out below. As our furniture are made to order they are not covered by our returns policy, unless faulty. More information can be found below

Due to the handmade nature of many of our products there may be slight variations from what you see on the screen to what you receive. In addition, while we have made every effort to accurately display the colours of our products, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Cushions & rugs
If you intend to make a return please contact us on info@melimelihome.com within 14 days of receiving the order. The returns policy only covers our cushions and rugs, which need to be in a resell-able condition with all tags still attached.

The refund will be processed once the item is returned and the product has been approved for refund. The customer is responsible for the cost of returning the goods  (these are covered for faulty products only) as well as the condition of the product during transit. Please send all return items in the same shipment to ensure that it is processed as quickly as possible. It can take up to 10 days for your return to be delivered back to us, depending on which postal service you use. You will be notified by email as soon as your return has been received and processed. You will be notified by email as soon as your return has been received and processed.

Any refund will be credited to the original purchaser’s card and will be inclusive of standard shipping costs (only the standard shipping cost will be refunded even if fast delivery was paid for at the time of purchase). This typically takes 10 working days, dependent on your bank or card issuer and unfortunately MeliMeli are unable to influence this.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We try to accept all returns, but in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Furniture
Our furniture are made to order so are not covered by our returns policy, you have the right to cancel your order within 14 days of placing it.  Should you receive an item that is faulty and falls short of MeliMeli’s high standards we’re happy to refund or resend your order in accordance with the conditions laid out below.

On delivery our dedicated delivery team will unpack the item and ensure you are satisfied with the product. In the unlikely event there are any visible faults with the item our delivery team will document the problem on our behalf. On such occasion you have the right to refuse the item and our team will take it back to our warehouse. In this event you will have the option of a full refund or a replacement product. We will be notified by the delivery team of any refused goods. By accepting and signing for the item you are stating that you are happy with the quality and condition of the item upon delivery.

Our furniture are covered by a 3 year manufacturing warranty. If any manufacturing faults are discovered within this period please contact us on info@melimelihome.com to make a claim. We always aim to resolve any issues as quickly as possible.